Icon Equipment
Support Services
Full service provider
Icon has a core team of specialist technicians who have over 100 years of combined experience in filling and packaging solutions. Icon’s main aim is to provide top quality services that will enhance and further your business. Our site-based support activities include, but not limited to; a local team of experienced field service technicians conduct all installation and commissioning works, immediate breakdown support with minimal delays, ability to provide technicians to site assignments for general support or for specialist improvement and optimisation programs, local phone support, and a structured and production-based training programs for both maintenance and machine operators.
Everything you need from one supplier
Our team of site-based engineers and trades people are deployed to allow our customers to focus on what they know best, their products and their customers, while we focus on what we know best, equipment and production performance.
Our onsite deployments can range from a single technician assignment for a few weeks, to a full team of electrical and mechanical trades, operators, and supervisors able to work within your framework to manage outputs and maintenance requirements of your line.
We look after your biggest investments
Icon supports many customers through our flexible approach to Service Agreements. A one-size-fits-all approach to maintenance does not work and we understand that it is critical to work with site to get the best results.
With programs ranging from full management of preventative maintenance, to a much more subtle and custom optimisation focus, there is a solution right for your operation to help you get the most out of your equipment. All of our Service Agreements offer our customers many benefits including discounted labour rates and priority of service.
We’re here to support you when you need it most
Our Service Department is equipped to support you via various channels and has a network of qualified engineers, technicians, and automation specialists available to help when you need it. From remote support, to long term secondment assignments, our team is available to help. We are happy to work with your planning and maintenance teams to assist in proactive and reactive work to keep you going.
A partner onsite you can trust
Site work is at the core of everything we do and is where we are most at home. We can take any site project from concept to you turning the key for the first time. We have the knowledge to provide fixed price quotes or can manage projects on a cost+ basis, which ever suits you!
We also specialise in equipment relocation, reassembly, integration with existing equipment and adapting handling solutions. Onsite modifications, additions, or removals are all possible with our team of trained professionals. Unlike other site crews, the Icon team has access to a fully capable workshop to support us in being self-sufficient. We come with the tools, resources, and knowhow, to get the job done right and on-time.
Service Agreements
For decades, we have had the ethos that looking after our customers pays off. For this reason, Icon has become a preferred partner across multiple industries.
Icon is always geared for achieving results and this extends to what we expect for our customers. All of our products and services are focussed on giving you the best return.